Frequently Asked Questions
How Do I Place An Order?
Most orders can be placed in our online shop. For custom orders or larger fundraising orders we will discuss your order with you via email. Once you are happy with the final design & order details you just give us the go ahead via email & we will get started on your order.
Do you sell other items not shown on your website?
YES. The nature of our business makes it almost impossible to show everything on our website. We are able to supply other items not mentioned on our website including more clothing, promotional products and textile items. Basically we cater for smaller custom orders and we will try and source whatever you need. Email us to discuss your needs at zazzoo@optusnet.com.au
How long does it take to receive my order?
We print & decorate all of our products ourselves in our studio on the South Coast of NSW, Australia. Most items listed in our online store will be printed & posted within 3 days. Delivery times vary depending where you live.
Larger orders & custom orders take slightly longer but are usually completed within 10 days. We will discuss turnaround time before you place your order.
Payment & Shipping
For orders placed in our online store full payment must be received before any orders will be processed.
Larger orders for teams and pre-schools will be sent an invoice which must be paid before goods will be printed.
Shipping is additional to all prices listed.
Secure Ordering & Payment Options
Our online shop accepts payment with all major credit and debit cards processed through Square.
Square's card-processing systems adhere to the PCI Data Security Standard (PCI-DSS). Square prohibits the storage of card numbers, magnetic stripe data and security codes on retailer's devices.
To read more about Square's Security click here
Returns & Refunds
We are confident that you will be 100% happy with your order. We do not accept returns on any custom or personalised orders but if you have any concerns we will work with you to resolve the situation.